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The purpose of this paper is to look at the National University of Singapore's Libraries' (NUSL) efforts in moving forward to assert its place as an institutional service organisation, not solely in the traditional area of providing access to information, but also in developing itself as a place for knowledge, for inspiration and for life to its user community.

The article takes the form of a case study, giving details about the seven libraries that together make up the NUSL. It looks at how the libraries face competition from a number of information sources.

The NUSL needs to understand its users, use the correct branding and reach out to the community.

NUSL has embarked on a new proactive journey to reach out, bond with its users and seize every opportunity to promote its brand.

This paper aims to focus on corporate accountability, analysing the case of Rosia Montana Gold Corporation (RMGC) from the perspective of civil society, acting as a significant stakeholder.

The authors ground the research on legitimacy theory, as the paper presents the company’s efforts to obtain the approval/legitimacy from one of its main vocal stakeholders: civil society. The paper presents the historical background of the Rosia Montana region, and then explains the stages of the RMGC project development, together with the company’s actions to be recognised by the local environment. They also investigate the corporate reports issued by Rosia Montana Gold Corporation, especially in and after 2010.

The results show that RMGC failed to gain the legitimacy of the Romanian society, and the authors discuss causes and implications.

This research brings a valuable contribution to the corporate reporting literature, being one of the first studies on the state of reporting in Romania in the mining sector, analysing the implications of the relationship between corporate accountability and civil society.

The purpose of this paper is to investigate the impact of semi-circular zigzag-channel printed circuit heat exchanger (PCHE) design parameters on heat transfer and pressure drop of flows under high Reynolds numbers and provide new thermal-hydraulic correlations relevant to conditions encountered in natural gas processing plants.

The correlations were developed using three-dimensional steady-state computational fluid dynamics simulations with varying semicircular channel diameter (from 1 to 5 mm), zigzag angle (from 15° to 45°) and Reynolds number (from 40,000 to 100,000). The simulation results were validated by comparison with experimental results and existing correlations.

The results revealed that the thermal-hydraulic performance was mostly affected by the zigzag angle, followed by the ratio of the zigzag channel length to the hydraulic diameter. Overall, smaller zigzag angles favored heat transfer intensification while keeping reasonably low pressure drops.

This study is, to date, the only one providing thermal-hydraulic correlations for PCHEs with zigzag channels under high Reynolds numbers. Besides, the broad range of parameters considered makes the proposed correlations valuable PCHE design tools.

A huge investment launching the marketing program is made by the manufacturers to establish brand loyalty with retailers and other supply chain partners; however, what is the impact of these efforts on retailer-perceived brand equity (RPBE) is scarcely investigated in a business-to-business (B2B) context. The purpose of this paper is to investigate the impact of Nu Green – a brand of tea as a manufacturer’s marketing efforts on RPBE.

Based on the positivist paradigm, the authors followed a survey-based approach to collect data from 125 retailers of Nu Green Tea brand from Indonesia. The collected data were rigorously analyzed by means of structural equation modeling.

The results reveal that elements of marketing efforts such as supplier image, distribution strategy, and push and pull promotions have a significant impact on the RPBE of Nu Green.

This research extends the understanding of retail marketing in a B2B context by investigating the impact of marketing efforts on RPBE.

This paper aims to develop and empirically test a framework on how personal values and sustainability conceptions affect students’ sustainability management orientation (SMO). An understanding of this connection gives insight into the question whether students are likely to engage in sustainable business practices in their future work.

A cross-sectional and comparative research design is used, using survey data of business students from Germany, Indonesia and the USA (N = 475). The proposed mediation models are tested by bootstrap procedures using Hayes’s (2013) PROCESS macro for SPSS.

Self-transcendence values translate into more nuanced sustainability conceptions since individuals with self-transcendence values are more likely to conceptualize sustainability beyond their own (narrow) self-interests. In turn, the stronger individuals’ sustainability conceptions, the higher the likelihood that they prefer sustainable management practices in their future professional working field.

Implications arise for researchers to investigate the engagement of future managers with different personal value types in sustainability practices and to gain insights into values and sustainability conceptions as a learning outcome. Limitations of this research – for instance, arising from potential common method bias – are discussed.

The findings point to the need to (re-)design appointment processes for management positions in a way that allows taking into account individuals’ personal values and sustainability conceptions. This research may also help firms and higher education institutions to empower their workforce/students to develop more integrated perspectives on sustainability challenges as well as teaching methods that address students’ effective learning outcomes, e.g. their values.

The paper offers a new framework and a cross-country perspective on psychological antecedents of individuals’ SMO as an important prerequisite for responsible behavior in the business context.

The purpose of this paper is to propose correlations between Nusselt and Rayleigh numbers for the case of inclined and closed air-filled hemispherical cavities. The disk of such cavities is subjected to a constant heat flux. The study covers a wide range of Rayleigh numbers from 5×107 to 2.55×1012.

Correlations are obtained from numerical approach validated by experimental measurements on some configurations, valid for several angles of inclination of the cavity between 0° (horizontal disk) and 90° (vertical disk) in steps of 15°.

The statistical analysis of a large number of calculations leads to reliable results covering laminar, transitional and turbulent natural convection heat transfer zones.

The proposed correlations provide solutions for applications in several fields of engineering such as solar energy, aerospace, building, safety and security.

The new relations proposed are the first published for high Rayleigh numbers for this type of geometry. They supplement the knowledge of natural convection in hemispherical inclined cavities and constitute a useful tool for application in various engineering areas as solar energy (thermal collector, still, pyranometer, albedometer, pyrgeometer), aerospace (embarked electronics), building, safety and security (controlling and recording sensors).

The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory and empirical inquiry.

Seven scholars provide short reviews of the core topics and findings from four employee-related research streams – collective turnover, service climate, emotional labor, and occupational stress; and generate propositions to guide future theoretical and empirical work. Four distinguished service scholars – David Bowen, Ray Fisk, Christian Grönroos, and Jochen Wirtz comment upon these research streams and provide future directions for accelerating employee-related research in service management.

All four research-streams yield insights that have the potential to advance service management research. Commentaries from the distinguished scholars further integrate this work with key concerns within service management including technology-enablement, transformative services, and service strategy.

This paper is unique in its scope of coverage of management topics related to service and its aim to promote interdisciplinary dialog between service management scholars and researchers conducting employee-related research relevant to services.

The study aims to highlight and understand, and bring the human agency into the debate on the theory of normative control. While, the previous literature has highlighted the problem of the missing subject. However, the actual human agency in terms of agential properties has not been seriously addressed. This study is an attempt to overcome this problem of the missing subject.

A two-phase design inspired by retroductive inference was adopted for this study. In the first phase, abduction was used to explore the literature on normative control to highlight the forces of attraction, which may pull the employees to participate willingly within normative control systems. In the second phase, following retroductive inference, agential explanations of the forces of attraction identified in the first phase were explored by venturing into other related fields, e.g. psychology and sociology.

The study highlights four strategies used by organizations using normative control, i.e. comfort zoning, relational bonding, moral trapping and elitist appeal. These strategies rely on attractive forces. These forces of attraction pull employees to participate in the normative control system. The attractive element in the identified strategies is due to the fact that these strategies target specific agential properties, i.e. the need for comfort, sense of belonging, moral agency and pride. Overall, the findings suggest that individuals drive their concerns from culture but in relation to their capacity as needy beings for being enculturated.

Theoretically, this study adds conceptual strength to the explanations of normative control. It is suggested that neglect of human agency renders explanations conceptually weak. The study fills this gap in the research. Practically, this study would be beneficial for better design and implementation of normative control. Several studies have pointed out that normative control does not yield the intended results. Out of many reasons, a lack of understanding of human agency is a major cause of unsuccessful attempts to normatively control employees. This study provides some basis to understand the human subject for better design of soft systems of control.

To the best of the authors’ knowledge, this is the first research study that explores agential properties with reference to normative control systems. This study is important for researchers and practitioners.

The nature of immigration to the United States has varied tremendously over the course of the last 100 years. While the rate of immigrants in comparison to the total population was as high as 14% in the early 1900s, it steadily declined due to regulations passed at the beginning of the First World War reaching its lowest point in 1970 at less than 5% (Bernard, 1998). Yet, ever since the early 1970s, in response to the Immigration and Nationality Act Amendments that replaced national-origin quotas with a single annual worldwide ceiling for all other immigrants while eliminating any numerical limitations for immediate relatives of U.S. citizens, the number of immigrants has been continuously on the rise. In 1996, about 1 of every 10 residents in the United States was foreign born. This is exemplified by the fact that more than one fourth of the present foreign-born population of the United States arrived after 1990 (U.S. Department of Homeland Security, 2004).

This chapter looks into unpleasant affective states, or rather “dreaded emotions,” in leadership. Specifically, the adaptive roles and functions of fear, anger, and sadness are reviewed and discussed in a leadership context.

The social functions of fear, anger, and sadness are first presented. Following each emotion, the target of emotional expression – both other-directed (i.e., targeting followers and/or emotion-eliciting events) and self-directed (i.e., targeting leader) – is further discussed.

A symmetrical assumption has emerged over recent years that positive emotions result in positive outcomes and negative emotions lead to negative outcomes. In practice, the realities of organizational life and leader–follower interactions do not reflect such a neat juxtaposition. Positively valenced emotions can yield negative outcomes, and negatively valenced emotions can bring about positive outcomes.

Unpleasant emotions – fear and sadness, in particular – remain understudied in organizational and leadership literature, even though leaders experience these emotions just like the rest of us. This review offers ideas, through the combination of psychological and leadership research, on how social functions of dreaded emotions, including fear, anger, and sadness, can yield desirable leadership outcomes.

This chapter provides a review on unpleasant emotions (i.e., fear, anger, and sadness) that are rarely discussed and underresearched in leadership literature.